2 Mar
2021

New Mastersounds & Turkuaz Are Bringing The Funk To New York City

first_imgWhen it comes to modern funky music, not many are doing it better than Turkuaz and The New Mastersounds. Each band has been road-tested and fan-approved, bringing their big dance party sounds to fans across the country. When these groups share the stage, the energy is seriously through the roof. That’s why we can’t wait for their tour to hit Terminal 5 in New York, NY, on Friday, December 2nd. Tickets can be found here.The pairing between these two bands started last summer, when the bands got together after High Sierra Music Festival for a meeting of the minds at Sharkbite Studios in Oakland, CA. The resulting session saw each band cover a track from the other’s catalog, with their collaborative help, of course. The two tracks they laid down – Turkuaz’s rendition of NMS’s “On The Border” and New Mastersounds’ rendition of  Turkuaz’s “The Rules” – were recently released as the Split 7″ EP.Their tour just kicked off with a few nights in Colorado, including a great show in Boulder, CO that we reviewed here. Each show with these two bands turns the energy up the max, as Turkuaz’s funk army style is matched by the chilled out funky grooves of The New Mastersounds. Expect exciting collaborations and non-stop dancing when these two bands come to town!Be sure to catch Turkuaz and The New Mastersounds in New York City when they come into town on Friday, December 2nd. Tickets are still available here, so don’t miss a beat.Enter to win tickets:[Photo by Dani Brandwein]last_img read more

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8 Dec
2020

Controversial wind turbine project passes Monday, receives mixed reaction

first_imgThe project as a whole has received mixed reaction from both community members and local, elected officials. The board says the developer estimates the project will create 150 construction and construction related services jobs in the state, plus seven more for the operation of the facility. At a Sanford Board meeting on Dec. 10, new restrictions were introduced and passed to limit the distance turbines can be placed from personal property and noise frequencies. Democratic Broome County Executive Jason Garnar commented on the approval Monday saying, “It’s going to provide hundreds of jobs in Broome County, millions of dollars of tax revenue, economic development opportunities for years to come, I think it’s really important that we work to bring these projects into our community.” Republican State Senator Fred Akshar spoke out against the approval saying in a statement Monday: The Siting Board referenced this aspect of the process, saying in a statement Monday in part: Following the approval Monday in Albany, the board says the 124-megawatt Bluestone Wind Project will include up to 27 wind turbines; 23 of those in the Town of Sanford and four in the Town of Windsor. These will join a slew of other towers, roads and lines associated with the project. On our news app? Read the full statement by clicking here. ALBANY (WBNG) — The New York State Board on Electric Generation Siting and the Environment, known as the Siting Board, says it approved Bluestone Wind, LLC, to build and run a wind farm in Broome County. “Even through the most contentious and divisive issues facing our communities, it’s government’s role to listen to the people they serve and work together to find a path forward. That didn’t happen today. Once again, bureaucrats in Albany chose to steamroll over local laws passed by the people and local governments they serve in favor of their own political agenda.Today, the New York Siting Board ignored the objections of the only two board members representing the local communities affected by the proposed 27-tower wind turbine project in Sanford.The Town of Sanford unilaterally passed specific local regulations on land use to address the many concerns of local community members, but rather than respecting the wishes of these local communities and working with them, the politically appointed Board proceeded to steamroll over their input and force this project through.In the coming days, I’ll be cosponsoring legislation requiring approval through local public referendum for major projects like this.” “In its decision, the Siting Board waived compliance with a Town of Sanford law prohibiting construction of the project because it was found to be unreasonably burdensome under Siting Board rules. The Siting Board noted that Town of Sanford, a party in the case, did not make any objections regarding issuance of the initial certificate and enacted the moratorium after the conclusion of the evidentiary hearing and the filing of post-hearing briefs.”last_img read more

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19 Sep
2020

Dominant India crush Sri Lanka to take series lead in Galle

first_imgGALLE, Sri Lanka (Reuters) – Spinners Ravichandran Ashwin and Ravindra Jadeja shared six wickets to help India to a thumping 304-run win against Sri Lanka on the fourth day of the first Test on Saturday for a 1-0 lead in the series.The hosts, chasing a mammoth 550 for victory, only managed 245 runs before their second innings folded in the final session of the penultimate day, after opening batsman Dimuth Karunaratne had been dismissed for 97.Asela Gunaratne, who had fractured his thumb and was ruled out of the series, and stand-in captain Rangana Herath, who suffered a hand injury on Friday, did not bat for Sri Lanka in the second innings.“(I’m) Really happy with the way things went in this particular game,” India captain Virat Kohli said at the presentation. “All bases were covered nicely and the guys stood up when it was needed most.“The surface didn’t offer much. That’s why the win is more special because the bowlers had to work hard.”India, the world’s top-ranked Test side, declared their second innings closed on 240 for three after Kohli completed his 17th Test hundred.The right-handed batsman, who resumed the day on 76, remained unbeaten on 103 after reaching the milestone with a single off spinner Dilruwan Perera.Burdened with an improbable target, Sri Lanka needed a solid opening stand but their hopes were dashed when Mohammed Shami bowled Upul Tharanga for 10, a relief for Kohli who had dropped the batsman at second slip in the same over.Debutant Danushka Gunathilaka did not last long either and was out for two, hitting Umesh Yadav straight into the hands of Cheteshwar Pujara at square leg.Sri Lanka were 29-2 at that stage and needed a solid 79-run stand between Karunaratne and Kusal Mendis to settle things down.India came back strongly after lunch with two quick wickets from left-arm spinner Ravindra Jadeja, ranked number one in the world in the longest format.Mendis, who made 36, was given not out on a caught behind appeal but India successfully overturned the umpire’s decision on review. Former captain Angelo Mathews fell soon afterwards, mis-hitting Jadeja to get caught by Hardik Pandya.Mathews’ dismissal brought Karunaratne and Niroshan Dickwella together and the pair added 101 for the fifth wicket, before Dickwella was caught by wicketkeeper Wriddhiman Saha to become Ashwin’s first victim of the innings.Karunaratne dragged the off-spinner, playing his 50th test match, back onto his stumps while playing a sweep shot and fell perilously close to his sixth test hundred.Ashwin, who took 3-65, also dismissed Nuwan Pradeep without scoring before Jadeja (3-71) wrapped things up when Lahiru Kumara skied an attempted slog to become the last man to fall for the hosts.“All credit goes to the India team,” Herath said. “We need to improve ourselves in all three departments.”The second Test will be played from Thursday in Colombo.INDIA 1st innings 600 (S. Dhawan 190, C. Pujara 153, A. Rahane 57, H. Pandya 50; N. Pradeep 6-132) Sri Lanka 1st innings 291 (D. Perera 92no, A. Mathews 83, U. Tharanga 64) India 2nd innings (Overnight: 189-3)S. Dhawan c Gunathilaka b D. Perera 14A. Mukund lbw b Gunathilaka 81C. Pujara c K. Mendis b Kumara 15V. Kohli not out 103A. Rahane not out 23Extras (lb-1 nb-1 w-2) 4Total (for 3 wickets declared, 53 overs) 240Fall of wickets: 1-19 S. Dhawan,2-56 C. Pujara,3-189 A. MukundDid not bat: H. Pandya, W. Saha, M. Shami, U. Yadav, R. Jadeja, R. AshwinBowling: Nuwan Pradeep 12 – 2 – 63 – 0(nb-1), Dilruwan Perera 15 – 0 – 67 – 1Lahiru Kumara 12 – 1 – 59 – 1(w-2),Rangana Herath 9 – 0 – 34 – 0,Danushka Gunathilaka 5 – 0 – 16 – 1SRI LANKA 2nd innings (Target: 550 runs)Dimuth Karunaratne b R. Ashwin 97Upul Tharanga b Shami 10Danushka Gunathilaka c Pujara b U. Yadav 2Kusal Mendis c Saha b Jadeja 36Angelo Mathews c H. Pandya b Jadeja 2Niroshan Dickwella c Saha b R. Ashwin 67Dilruwan Perera not out 21Nuwan Pradeep c Kohli b R. Ashwin 0Lahiru Kumara c Shami b Jadeja 0Rangana Herath retired hurt 0Asela Gunaratne retired hurt 0Extras (lb-3 w-7) 10Total (all out, 76.5 overs) 245Fall of wickets: 1-22 U. Tharanga,2-29 D. Gunathilaka,3-108 K. Mendis,4-116 A. Mathews,5-217 N. Dickwella,6-240 D. Karunaratne,7-240 N. Pradeep,8-245 L. KumaraTo bat:Bowling: M. Shami 9 – 0 – 43 – 1(w-5),U. Yadav 9 – 0 – 42 – 1, R. Jadeja 24.5 – 4 – 71 – 3,R. Ashwin 7 – 4 – 65 – 3, H. Pandya 7 – 0 – 21 – 0(w-2).last_img read more

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16 Aug
2020

Stoke City to keep Asmir Begovic?

first_img(Source: foxsports) Stoke chief executive Tony Scholes is hopeful they can keep hold of Asmir Begovic as the goalkeeper approaches the final year of his contract.The Bosnia international has regularly been linked with other clubs during his time at the Britannia Stadium, and although his current deal has just over 12 months to run, Scholes believes they can match the 27-year-old’s ambitions.“Clearly Asmir is a terrific goalkeeper and we are very keen to keep him at the club,” he told The Sentinel.“I think when you’ve got extremely good players it is only natural that there will be speculation about their future.“These players are also very ambitious and I include Asmir in that. He is a very focused, very talented and very ambitious young man.“He wants to make sure he can play at the very best levels his abilities will enable him to and to have a very good and successful career in the game .“We hope that we can fulfil all of those things at Stoke City.”last_img read more

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12 Aug
2020

Three England teams selected for ÔSir Henry Cooper’

first_img Three mixed teams will represent England in the Sir Henry Cooper Junior Masters at Nizels Golf & Country Club, Kent, from 16-19 June. Team one is: Sharna Dutrieux of Kent, Oliver Clarke of Lancashire and Charlie Strickland of Sussex. Team two is: Lily May Humphreys of Essex, John Gough of Berkshire and Harry Goddard of Hertfordshire. Team three is: Annabell Fuller of Surrey, Jake Benson of Nottinghamshire (image © Leaderboard Photography) and Arrun Singh-Brar of Surrey. The players: Team One Sharna Dutrieux, 17, (Wrotham Heath) tied second in the Critchley Salver, was third in the Hampshire Rose and was leading amateur in the Roehampton Gold Cup where she was fourth overall. She shared eighth place in the Scottish girls’ championship. Oliver Clarke, 17, (Hillside) was fifth in the Fairhaven Trophies and eighth in the recent Hampshire Salver. Last year he won the U17 trophy at the Irish boys’ amateur and was third overall; he also tied third at the Canadian International Junior Challenge. Charlie Strickland, 17, (Ham Manor) is a boy international who tied for the McGregor Trophy last year and was beaten in the three-way play-off. He shared fourth place in this season’s Berkhamsted Trophy. Team two Lily May Humphreys, 14, (Channels) is the English U14 girls’ champion. This season her results include winning the Fairhaven Trophies taking fourth place is the recent WPGA one-day event at Little Aston and finishing runner-up at the Critchley Salver. John Gough, 17, (Stoke Park) was eighth on the 2015 England boys’ order of merit after finishing second in the Telegraph Junior Championship and fifth in the Carris Trophy. He reached the last 16 of this season’s French boys’ international and was 11th in the Peter McEvoy Trophy. Harry Goddard, 16, (Hanbury Manor) reached the quarter finals of the French boys’ international and was ninth in the Fairhaven Trophies. Last season he won the North of England U16 championship and was third in the German Junior Masters. He was an U16 boy international. Team three Annabell Fuller, 14, (Roehampton) was runner up in the Scottish U18 girls’ championship and in the U16 spring championship at Hawkstone Park. She had top ten finishes in last year’s English and Scottish U14 championships. Jake Benson, 17, (Beeston Fields) tied for the U16 Hazards Trophy at last year’s English U18 boys’ championship, where he was 10th overall. He also helped England U16s to their clean sweep in their autumn home internationals. Arrun Singh-Brar, 17, (Foxhills) had top ten finishes in last season’s Peter McEvoy Trophy, the German Junior Masters and in qualifying for the British boys’ championship. This season he reached the matchplay stages of the French boys’ international championship. 6 Jun 2016 Three England teams selected for ÔSir Henry Cooper’ last_img read more

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18 Dec
2019

Bafana can beat Brazil: Barker

first_img26 February 2014African Nations Cup-winning Bafana Bafana coach Clive Barker is backing current coach Gordon Igesund to come good against five-time World Cup winners Brazil when the two teams clash at the FNB Stadium in Johannesburg on 5 March.Barker was at the helm when South Africa and Brazil met in 1996 and 1997. The Brazilians won both matches, 3-2 and 2-1 respectively.The former match, contested between the then African champions and world champions, has gone down as a classic in South African football history.The value of experience“I believe in both matches, first at FNB Stadium, when we lost 3-2 having led 2-0 at halftime, and secondly at Ellis Park in the 2-1 loss, we could have come up with better results had we had a bit of experience,” the Black Aces mentor said in a statement late last week.He said one thing that Bafana Bafana needed to remind themselves of was that, regardless of names, it would be a contest of 11 men against 11 men.“One of the biggest short-comings is to give too much respect to your opponents. Yes, Brazil have a star-studded team, but that means nothing once you walk onto the pitch,” Barker said.ImpressedHe declared himself impressed by Igesund’s charges when they beat Spain at the same venue late last year, and said he was expecting a repeat of those heroics from the local boys.“This is a big match for everyone. It is every player’s dream to play against world beaters like Brazil, and I think that inspiration will drive all players to go all out.”Kit launchBrazil will be using the match to launch their 2014 World Cup playing kit. They will use the home kit in the opening half and change into their away kit for the second half.Bafana Bafana will also be launching their new limited edition Nike kit on the night.“We are using the match as a handover of the 2010 Fifa World Cup hosts to 2014 hosts,” said South African Football Association president Danny Jordaan.TicketsThe match kicks off at 19:00 and tickets are going for R50 (upper tier), R100 (lower tier) and R200 (middle tier).Brazil arrivalThe Brazilian squad will arrive on Monday, 3 March, in three batches at OR Tambo International Airport in Johannesburg.Having previously named a squad of 15 European-based players, coach Felipe Scolari has added three players who ply their trade in Brazil, namely Fluminense’s Fred, Atletico Mineiro striker Jo and Botafogo goalkeeper Jefferson.Fred was the top goal scorer in the 2013 Fifa Confederations Cup, which Brazil won, netting five times, but missed the 1-0 loss to Switzerland in August because of injury.Jo has become a regular under Scolari, while Jefferson returns after missing November’s friendlies against Honduras and Chile.‘A good opportunity’“It’s a good opportunity to meet the group, our last before the final squad of the World Cup [is decided],” Scolari said in a statement released by Confederaçao Brasileira de Futebol (CBF).“It will be an important test against an African team who recently beat Spain, and a good time to talk to the players and coaching staff on planning for the World Cup.”SAinfo reporter and South African Football Associationlast_img read more

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17 Dec
2019

Announcing the November Featured Geocacher of the Month

first_img SharePrint RelatedFeatured Geocacher of the Month Award WinnersAugust 25, 2011In “Community”December Featured Geocacher of the Month Nominees – Add Your CommentsDecember 7, 2012In “Community”November Featured Geocacher of the Month Nominees – Add Your CommentsNovember 9, 2012In “Community” The November Geocacher of the Month is known as the Elvis of the geocaching world, and over 130 geocachers agree. Congratulations to Ted, a.k.a. balkamper13 for being named November’s Featured Geocacher of the Month!November Featured Geocacher of the Month, balkamper13Balkamper13 is recognized for introducing and helping countless novice geocachers become caching addicts. He has donated quality homemade swag, time, and money to geocaching events. Ted has spent numerous hours teaching his secrets, and always invites new geocachers on geocaching adventures and events. He also shares his geocaching adventures and tips on this blog, LiveLoveCache.com.A geocacher who cast a vote says, “balkamper13 helped get us started. We love finding his caches and his swag.  The first CSI series cache find had us hooked. I have never seen such creativity! The events he hosts are first class. I have known balkamper13 for about a year and I have never met a fellow cacher who puts his time, money, heart, and soul into this great hobby to make his fellow cachers’ experiences the best.”Balkamper13 will receive a collector’s edition Featured Geocacher of the Month Geocoin, along with a Geocacher of the Month hat and certificate acknowledging his contributions signed by two of the founders of Geocaching.com.Thank you to the fellow November nominees and all those who supported them. The nominees not chosen as Featured Geocacher of the Month will receive a gift of appreciation from Groundspeak. See a list of all the featured Geocachers of the Month here.Featured Geocacher of the Month IconThe geocaching community is encouraged to re-nominate those who have yet to be honored as featured Geocacher of the Month. If you know an outstanding geocacher who should be considered for the honor, send an email to [email protected] Every nomination must meet the following requirements:Your name, the name of your nominee, their usernameA picture of the nomineeDescription (200 or more words) explaining why he or she deserves to be the Geocacher of the Month.Please inform your nominee that you’ve submitted them for the awardNominations for the December Featured Geocacher of the Month must be received by the end of the day on Friday, December 7th.Once we have received all of the nominations, we will choose the top three candidates and post them on the Latitude 47 blog. You will then get a chance to champion your favorite. Our goal is to involve the entire geocaching community in this process so we might learn from each other.Share with your Friends:Morelast_img read more

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17 Dec
2019

Canada’s “The Great Trail” treasure hunt

first_imgShare with your Friends:More SharePrint RelatedExplore Canada’s Beautiful Parks by Geocaching during Canadian Environment WeekMay 24, 2011In “Cache In Trash Out”Request a Treasure X trackable and be a part of a treasure hunt like no otherJuly 12, 2018In “Trackable Promotions”Are you brave enough to enter? – Hsin Pyushin Monastic Complex -The hidden chamber (GC3FH35) — Geocache of the WeekApril 23, 2015In “Geocache of the Week” The Great Trail Treasure HuntColder temperatures may be setting in Canada, but with 100 recently hidden treasure boxes, there’s never been a better time to get out and explore The Great Trail Treasure Hunt. Gorgeous views in CanadaThis large-scale treasure hunt continues through October 31, and celebrates the connection of The Great Trail, decades in the making. Participants can visit The Great Trail Treasure Hunt and guess where treasures box are hidden. The first person to find one of the boxes receives a prize.Canadian northern lightsTreasure hunters can also enter weekly drawings when they post a photo of themselves with a treasure box to Instagram or Facebook. Just make sure to include the hashtag #GreatTrailTreasure. Canadian residents are eligible to win prizes such as a Nikon camera, a gift card to Mountain Equipment Co-op, or a subscription to Canadian Geographic, just to name a few. Canada sunriseThe Great Trail Treasure Hunt is a fun, healthy way to discover Canada whether you live in the Great White North or plan to visit. Next year The Great Trail plans to become an official GeoTour! Stay tuned to our blog and social channels for more details. last_img read more

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17 Dec
2019

ReadWriteWeb Events Guide, 25 July 2009

first_img10 September 2009: San FranciscoMobilize 09GigaOM’s Mobile Web Conference is a one-day conference that brings together thought leaders of the next generation mobile Web for talk, demonstrations, and debate.Participants will examine what it means to have wireless broadband speeds at the Gigabit scale and how the explosion of platforms creates new opportunities beyond the traditional handset for entrepreneurs, investors, and consumers. Over 50 speakers and 500 delegates will be there.21 – 23 September: San Diego, CaliforniaDEMOfall 09 ConferenceDEMOfall 09 promises to showcase the most comprehensive portfolio of credible emerging technologies, vetted by VentureBeat founder Matt Marshall and leading technology analyst Chris Shipley. Alpha Pitch, a new DEMO program, puts you in front of the most promising entrepreneurs with products in the alpha, prototype, and development stages of their life cycles. These are pre-revenue companies that have no more than one round of seed funding and are ready for your investment dollars.DEMO is the launch pad of emerging technology and a true market performer for visionary investors, entrepreneurs, and industry influencers alike.ReadWriteWeb readers pay only $1996. Save $500 off the standard fee by registering before August 15th.22 – 23 September 2009: SingaporeSocial Networking World Forum — AsiaThis two-day conference hosted by the Social Networking World Forum – Asia features key speakers from social networking publishers, advertising agencies, industry analysts, software developers and equipment manufacturers, pay-TV and network service providers, mobile operators, and more. Download this entire events calendar in iCal format. 11 – 12 November 2009: Denver, ColoradoDefrag 2009 ConferenceAs online data is growing and fragmenting at an exponential pace, individuals, groups and organizations are struggling to discover, assemble, organize, act on and gather feedback from that data. In the largest sense, we’re all looking to augment the pace at which we achieve insights on raw data — to accelerate the “A-ha” moment.Defrag explores the intersection of topics like:Business intelligenceBusiness process managementSocial computing and analyticsNext-level discoveryEnterprise 2.0Next-gen emailThe semantic Web Joint exhibition combining social networking and enterprise social media formatsPre-show online meeting planner for delegatesDiscount for early booking (expires September 25th)Free pass for exhibition only 4 – 5 November 2009: Raleigh, North CarolinaInternet Summit 2009Internet Summit ’09 will feature over 75 speakers, including representatives of major Internet brands such as Twitter, Pandora, Google, Salesforce.com, Digg, Technorati, CBS Interactive, Huffington Post, Blogger, Tree.com, and many more.Topics will include social media, blogging, real time, mobile, video, search, online advertising, e-commerce, analytics, the cloud, and more.Join over 1200 entrepreneurs, senior marketers, and executives in the conversation about the future of the industry and how to capitalize on the shifting dynamics of the Internet and tap into its unlimited business potential.9 – 10 November 2009: Santa Clara, CaliforniaSocial Networking World Forum — CaliforniaThis event taking place at the Santa Clara Convention Center actually consists of three conferences: two days dedicated to social networking, one day dedicated to enterprise social media, and one day dedicated to social TV. Key speakers include social networking publishers, advertising agencies, industry analysts, software developers and equipment manufacturers, pay-TV and network service providers, mobile operators, and more. 1 – 3 December 2009: London, EnglandOnline Information & IMS 2009Online Information and IMS together create the largest event dedicated to the information industry. Consisting of an exhibition delivering over 9,000 visitors from 70 countries, a conference and a show-floor seminar program, the event provides an annual meeting place for the global information industry.Online Information is once again set to play host to thousands of information professionals, information end-users and publishers from around the globe, meeting suppliers of online content, e-publishing, and library management solutions. IMS provides a forum for IT, business, and information management professionals to find unlimited, relevant advice, educational content and compare solutions under one roof. Attend IMS and meet suppliers of content management, search solutions, and Web 2.0 technologies.15 – 16 March 2010: London, England2nd Annual Social Networking World Forum — LondonThe 2nd Annual Social Networking World Forum takes place at the Olympia Conference Centre in London. The two-day event features four dedicated conference streams: 10 – 13 November 2009: Las VegasPubCon VegasPubCon Las Vegas is a multi-track educational conference hosted by SearchEngineWorld & WebmasterWorld. PubCon events are for thought leaders and professionals in search engine and Internet marketing to gather and to share best practices in the design, development, promotion and marketing of their Internet businesses and brands. PubCon London 2009 is a social networking event. andrew lobo Joint exhibition combining social networking and mobile social networking formatsEvening networking receptionDiscount for early booking (expires August 21st)Free pass for exhibition only Social Networking World ForumEnterprise social mediaSocial TV World ForumMobile Social Networking ForumThe event features key speakers from global brands, organizations, social networking publishers and developers, pioneering social media leaders, top agencies, content producers, and more.Full workshop program within exhibition areaEvening networking receptionPre-show online meeting planner for delegatesFree pass for exhibition onlycenter_img A Web Developer’s New Best Friend is the AI Wai… Tags:#Events Guide#web Top Reasons to Go With Managed WordPress Hosting Related Posts 24 August 2009: Charlotte, North Carolina >Social FreshSocial Fresh is a 1 day Social Media Conference with speakers from Best Buy, Rubbermaid, IBM, and Keynote Speaker David Armano (@Armano). Social Fresh content is focused on the tangible social media successes of today and the technology that will drive those successes tomorrow. Think less concept and more real case studies and examples directly from businesses and developers who are using the social web successfully. Get 15% off by using code RSS15 and follow the conference on Twitter (@SoFresh) for other discounts and updates. This week, we’ve put all of our events into a calendar so that you can keep track of them using your scheduling app of choice. So, go ahead and download the entire calendar in iCal format. You can also use this link to import it into your Google Calendar, or import individual events using the link beside each entry. This events guide is a weekly feature here on ReadWriteWeb. We publish it every weekend, as good a time as any to review your conference plans.Know of an event taking place that should appear here? Let us know in the comments below or contact us.11 August 2009: New York CityNYC Angel & Venture ConferenceFundingPost has hosted 150+ sold-out venture events in 17 cities over the past 7 years. At these next two events, the panel of investors will focus on early-stage venture investing: how to meet investors, pitch them, and what it really takes to get them to write you a check! We will be discussing trends in early-stage investing, hot sectors, sectors that these angels and VCs look at, things that are most important to them when they are considering an investment, the best and worst things an entrepreneur can do to get their attention, additional advice for entrepreneurs, and, of course, the best ways to reach these and other investors. There will be plenty of time for networking with the investor panelists, both before the panel and after the panel at the cocktail party! Why Tech Companies Need Simpler Terms of Servic… 8 Best WordPress Hosting Solutions on the Marketlast_img read more

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15 Dec
2019

The Customer Care Bar Has Never Been Higher, so Brands Must Automate to Keep Up

first_imgRelated Posts Fang ChengCEO and Co-founder of Linc Global With This One Question, You’ll Never Need an Ic… Product and price have been the foundational differentiators in retail for decades. However, in a world plagued with ever-evolving consumer expectations and innovative new competitors, relying on these differentiators is no longer giving brands the competitive advantage they need to thrive among the fierce competition. It’s easier than ever for consumers to perform price comparisons of similar items, and the rise of e-commerce giants such as Amazon is making an ever-increasing number of lookalike products accessible in two days or less.Advances in manufacturing technology and the sophistication of global supply chains have only stoked the fires of competition, making product quality less of a differentiating factor. As brands fight harder for customer loyalty, exceptional customer experiences and value-added services have emerged as the new game changers when executed well.In fact, a 2018 Salesforce survey of consumer preferences around the globe found that 79 percent of consumers feel like the experience is equal in importance to the products and services offered by a company. Fortunately for brands, there are many different ways to deliver a winning experience.From rewards programs and free shipping to how-to guides, appointment services, and extensive warranties, brands have a wide array of tools at their disposal to drive loyalty and create customers for life. For these tools to effectively serve customers at scale, however, brands need to focus on implementing automated customer care in order to better serve and engage their customers and create net-positive returns from these value-added services.The Evolving Scope of Customer CareAlmost all consumers have experienced the frustrations of traditional customer service. They dial a phone number when an issue arises and listen to long menus of options, aggravating hold music, and repeated assurances that — in spite of the available evidence — their call is “very important.” Most customer service agendas reside in defense mode, cleaning up problems with a tight deadline. Customer care, however, relies on being proactive by providing value-added, meaningful assistance for consumers at every stage of their purchasing journey.For example, cosmetics brand Glossier proactively looks for ways to bring its customers’ voices into its product development. As a result, new and updated products better reflect consumers’ needs and emphasize the importance of their preferences. To carry this through, Glossier’s team fosters customer care by interacting with consumers using candid responses and emojis, similar to how one would communicate with a friend. Taking this connection to new heights, Glossier’s team helped an anxious bride-to-be when she wrote that the brand’s Haloscope highlighter was out of stock. Instead of sending a generic reply, the brand’s team reacted similarly to how a best friend would — messaging all employees to see whether someone had the highlighter and ultimately sending the product before the big day.The most pervasive modern brands are seeking every opportunity to parlay their expertise into value-added services and experiences that engage and excite their customers, and the Freeman “Global Brand Experience Study” has interesting findings on the results. Nearly 60 percent of CMOs surveyed felt like the brand experience created lasting relationships with critical audiences, and 90 percent of respondents lauded the brand experience as a source of compelling engagement.Another impressive, proactive customer care-centered brand is Best Buy. After Amazon took the spotlight by offering fast delivery for electronics and the potential use of drones in the future, Best Buy knew it needed to find a new way to differentiate itself. To do so, it looked at its entire customer journey and realized that its audience often needed help before committing to an electronics purchase. Tapping into its customer care mindset, Best Buy now offers an advisor program, which provides free in-home consultations to help interested consumers learn about new products and what is needed for installation.With so many brands excelling at modern customer care in new ways, the bar is being raised higher every day. That’s great news for consumers, but it’s an intimidating prospect for companies operating on decreasing margins. However, through the use of automation, the expanding landscape of customer care can take on a new life, and brands can be more than able to meet consumers’ expectations.5 Benefits of Automated Customer CareAutomated customer care software is an efficient, scalable solution that delivers the following benefits to brands across verticals:1. Elimination of hefty costsUse automation tools such as chatbots to process a vast number of customer queries and take a significant weight off the shoulders of your service agents. Thanks to developments in AI and machine learning, your chatbot will only get better at interacting.Automated assistants can help customers with a unique blend of service, merchandising, and sales solutions, as well as additional engagement opportunities. Text-based chatbots currently see the most widespread use, and with recent advances in natural language processing technology, they are enabling customers to interact with intelligent bots across a wide range of needs. Additionally, these bots are available via other channels such as voice and web chat.Chatbots are commonly used in customer service scenarios, and they’re particularly valuable because they are capable of bearing the brunt of requests, answering most online queries, and only transferring customers to live agents when necessary. As a result, fewer agents are needed to deliver a higher-quality customer experience.2. Differentiation in the marketOne of the most pressing issues when it comes to customer care is delivering personalized experiences to consumers that don’t take a toll on a brand’s budget. According to a report from Business Insider, the No. 1 barrier to personalization is a lack of resources. Fortunately, with the right tools, a brand can offer engaging services without an astronomical increase in budget, all while reducing costs and creating new revenue. The key to this is automation.Implementing a customer care automation strategy means you can deliver value-added services to more customers across diverse channels, all without increasing your customer service cost. In turn, automated assistants operate around the clock, offer real-time engagement and service to your customers, and improve the reach and results of service-based differentiation initiatives.3. Better engagement in the channels customers preferAs consumers become well-versed in multichannel settings — often communicating with short-form, quick questions — it’s hard for brands to communicate on the channels consumers use the most. Even with a presence in some channels, agents often lack the ability to access the consumer’s current context and history with the brand and are not empowered to provide an immediate resolution.However, customer care automation enables customers to engage with your brand across new channels that you might currently be missing out on while providing immediate service on others. For example, you can use a messaging platform to send customers notifications about product recommendations, answer questions about rewards status and points, and set reminders for events happening nearby. According to Sumo, customers and businesses exchange more than 8 billion messages each month on Facebook Messenger alone. In fact, customers crave this engagement, and 53 percent say they’re more likely to buy from a business that supports chat.4. Unlocked data sourcesDelivering customer care through automated interactions gives brands a wealth of new data that can be used to improve customer experiences, trigger campaigns, and help live agents handle inquiries.Customer care automation software is built to not only provide automated services to a customer, but also share data in real time with other systems. As a result, a unified customer profile provides the AI with what it needs and offers other existing systems access to this data. Bringing together customer profile data, interaction history, and derived insights, such as size preference, frequency of purchase, and sentiment, gives a brand more opportunities to use enriched data in order to offer great customer experiences and drive more engagement and revenue.5. Improved marketing effectiveness and ROIWhile digital paid campaigns can come with a hefty price tag, they are a mainstay for acquisition and retention campaigns alike. Incorporating automated customer care allows ROI to grow organically and affords brands the ability to cut down on ad spend costs by improving audience target, creating additional touchpoints, and driving more engagement through convenience and an improved customer experience.In fact, interacting with customers on such a personal level is powerful, and research from The Boston Consulting Group suggests that retailers that implement personalization strategies see an increase in sales of up to 10 percent. By delivering meaningful services that are based on your unique expertise in your product category, you create relevancy with consumers, along with loyalty and revenue. As a result, your automated customer care can become a tool to convert new customers, retain current ones, and supercharge existing marketing initiatives. Fang Cheng is the CEO and co-founder of Linc Global, a customer care automation platform that helps brands differentiate with automated, value-added services and experiences across the channels shoppers prefer. At first glance, customer care might seem synonymous with customer service, but in reality, brands that are taking a more holistic approach to customer care and incorporating automation to make value-added services more accessible on channels that customers prefer are setting themselves far ahead of the competition. If loyalty, engagement, and the customer experience are top priorities for your brand, understanding and implementing automated customer care now can position you to see gains in the short term and provide you with a strategic advantage for the future.center_img AI is Not the Holy Grail of Sales, at Least Not… How Self-Service Technology Can Boost Startup G… Tags:#automation#customer service Man or Machine? For Better Customer Service, Us…last_img read more

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