7 Oct
2019

Slack Fights Channel Admin Fatigue

laptop-3190194_1920.jpg While a launch date for the APIs wasn’t announced, the company stated that they “are coming soon” and more information can be found on Slack’s website. Tags:News & ViewsDigital WorkplaceSlackcustomizationworkspace collaborationDigital WorkplaceDigital TransformationDigital WorkplaceOrganization & ManagementVendor News Articles You Might Like The one-size-fits-all approach to enterprise communication is a thing of the past. Now, everybody wants the ability to customize their workspaces, adding functionality and permissions as they see fit – an administrative nightmare. Slack aims to address this with a pair of announcements aimed at streamlining the work of admins for large organizations. With these new APIs, admins can create new workspaces and assign name domains and descriptions to them. They’ll be able to assign members to a workspace, rather than having to join each individual member themselves. For guest accounts, they’ll be able to issue invites to specific channels (including private ones), set guest expiration dates, and customize welcome messages. Additionally, admins will be able to delegate specific members with admin responsibilities. To ensure that the “right” users are commenting and posting on a channel, Slack has given admins and other key stakeholders the ability to customize posting permissions for any channel, as discussed in a company blog posted today. These expanded posting permissions are available for companies using Slack’s Plus or Enterprise Grid plans. Through these channels and customization options, Slack hopes enterprises will be able to reduce unnecessary chatter and keep channels clear for only important updates. When the APIs roll out, admins will be able to script the creation of new workspaces, which will automatically configure with desired settings, apps, content, and more. Admins will be able to define criteria that can be used to automate app approvals and rejections across all workspaces in an Enterprise Grid organization. For example, if an organization uses Box for storage, admins might whitelist the app, eliminating the manual approval needed for the workspace, Slack noted. Similarly, admins can set a rule to reject requests for specific apps or app scopes automatically. Workforce Optimization, Looking Ahead Nicolas De Kouchkovsky August 27, 2019 Combining performance, quality, and workforce management, workforce optimization is providing a 360-degree view of agents and their responsibilities. Automating, Streamlining WorkflowsIn the second announcement, Slack is giving admins more control to create and customize workspaces through a new suite of APIs. Announcement_Channels-v2.1-DC.gif Keeping Channels ClearSometimes the easiest way to make an announcement across an enterprise is by broadcasting it through a channel. However, user comments or side conversations can quickly bog down these announcements. Smarter Not Harder: Communications in the Next-Gen Workplace Scott McMaster August 09, 2019 Agile and collaborative businesses are increasingly leveraging communication tools to grow their businesses. Oregon State University College of Engineering (OSU COE) has benefited from the streamlined workflows enabled by the APIs, as Slack discussed in its blog post. In the past, Slack described, OSU COE’s admin team would be backlogged due to the manual creation of workspaces, resulting in delays for professors trying to set up class-specific workspaces. To address this, OSU COE admins leveraged the new admin APIs to set up workspaces instantly when professors submit request forms. Is Cognitive Collaboration in UCC’s Cards? Tom Nolle August 29, 2019 Cisco’s new cognitive collaboration story might be the next evolution of computer-assisted cooperative work. Highlighting the Importance of Work Management Zeus Kerravala May 10, 2019 Work management provider Workfront wants to help users understand the state of projects and processes “at the seams” between business tools. Understanding the Changing Role of Collaboration in IT Irwin Lazar May 30, 2019 As collaboration gets integrated into workflows, IT leaders must rethink how they deliver these services and measure success. See All in Digital Workplace » Log in or register to post comments read more

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