Related Posts Fang ChengCEO and Co-founder of Linc Global With This One Question, You’ll Never Need an Ic… Product and price have been the foundational differentiators in retail for decades. However, in a world plagued with ever-evolving consumer expectations and innovative new competitors, relying on these differentiators is no longer giving brands the competitive advantage they need to thrive among the fierce competition. It’s easier than ever for consumers to perform price comparisons of similar items, and the rise of e-commerce giants such as Amazon is making an ever-increasing number of lookalike products accessible in two days or less.Advances in manufacturing technology and the sophistication of global supply chains have only stoked the fires of competition, making product quality less of a differentiating factor. As brands fight harder for customer loyalty, exceptional customer experiences and value-added services have emerged as the new game changers when executed well.In fact, a 2018 Salesforce survey of consumer preferences around the globe found that 79 percent of consumers feel like the experience is equal in importance to the products and services offered by a company. Fortunately for brands, there are many different ways to deliver a winning experience.From rewards programs and free shipping to how-to guides, appointment services, and extensive warranties, brands have a wide array of tools at their disposal to drive loyalty and create customers for life. For these tools to effectively serve customers at scale, however, brands need to focus on implementing automated customer care in order to better serve and engage their customers and create net-positive returns from these value-added services.The Evolving Scope of Customer CareAlmost all consumers have experienced the frustrations of traditional customer service. They dial a phone number when an issue arises and listen to long menus of options, aggravating hold music, and repeated assurances that — in spite of the available evidence — their call is “very important.” Most customer service agendas reside in defense mode, cleaning up problems with a tight deadline. Customer care, however, relies on being proactive by providing value-added, meaningful assistance for consumers at every stage of their purchasing journey.For example, cosmetics brand Glossier proactively looks for ways to bring its customers’ voices into its product development. As a result, new and updated products better reflect consumers’ needs and emphasize the importance of their preferences. To carry this through, Glossier’s team fosters customer care by interacting with consumers using candid responses and emojis, similar to how one would communicate with a friend. Taking this connection to new heights, Glossier’s team helped an anxious bride-to-be when she wrote that the brand’s Haloscope highlighter was out of stock. Instead of sending a generic reply, the brand’s team reacted similarly to how a best friend would — messaging all employees to see whether someone had the highlighter and ultimately sending the product before the big day.The most pervasive modern brands are seeking every opportunity to parlay their expertise into value-added services and experiences that engage and excite their customers, and the Freeman “Global Brand Experience Study” has interesting findings on the results. Nearly 60 percent of CMOs surveyed felt like the brand experience created lasting relationships with critical audiences, and 90 percent of respondents lauded the brand experience as a source of compelling engagement.Another impressive, proactive customer care-centered brand is Best Buy. After Amazon took the spotlight by offering fast delivery for electronics and the potential use of drones in the future, Best Buy knew it needed to find a new way to differentiate itself. To do so, it looked at its entire customer journey and realized that its audience often needed help before committing to an electronics purchase. Tapping into its customer care mindset, Best Buy now offers an advisor program, which provides free in-home consultations to help interested consumers learn about new products and what is needed for installation.With so many brands excelling at modern customer care in new ways, the bar is being raised higher every day. That’s great news for consumers, but it’s an intimidating prospect for companies operating on decreasing margins. However, through the use of automation, the expanding landscape of customer care can take on a new life, and brands can be more than able to meet consumers’ expectations.5 Benefits of Automated Customer CareAutomated customer care software is an efficient, scalable solution that delivers the following benefits to brands across verticals:1. Elimination of hefty costsUse automation tools such as chatbots to process a vast number of customer queries and take a significant weight off the shoulders of your service agents. Thanks to developments in AI and machine learning, your chatbot will only get better at interacting.Automated assistants can help customers with a unique blend of service, merchandising, and sales solutions, as well as additional engagement opportunities. Text-based chatbots currently see the most widespread use, and with recent advances in natural language processing technology, they are enabling customers to interact with intelligent bots across a wide range of needs. Additionally, these bots are available via other channels such as voice and web chat.Chatbots are commonly used in customer service scenarios, and they’re particularly valuable because they are capable of bearing the brunt of requests, answering most online queries, and only transferring customers to live agents when necessary. As a result, fewer agents are needed to deliver a higher-quality customer experience.2. Differentiation in the marketOne of the most pressing issues when it comes to customer care is delivering personalized experiences to consumers that don’t take a toll on a brand’s budget. According to a report from Business Insider, the No. 1 barrier to personalization is a lack of resources. Fortunately, with the right tools, a brand can offer engaging services without an astronomical increase in budget, all while reducing costs and creating new revenue. The key to this is automation.Implementing a customer care automation strategy means you can deliver value-added services to more customers across diverse channels, all without increasing your customer service cost. In turn, automated assistants operate around the clock, offer real-time engagement and service to your customers, and improve the reach and results of service-based differentiation initiatives.3. Better engagement in the channels customers preferAs consumers become well-versed in multichannel settings — often communicating with short-form, quick questions — it’s hard for brands to communicate on the channels consumers use the most. Even with a presence in some channels, agents often lack the ability to access the consumer’s current context and history with the brand and are not empowered to provide an immediate resolution.However, customer care automation enables customers to engage with your brand across new channels that you might currently be missing out on while providing immediate service on others. For example, you can use a messaging platform to send customers notifications about product recommendations, answer questions about rewards status and points, and set reminders for events happening nearby. According to Sumo, customers and businesses exchange more than 8 billion messages each month on Facebook Messenger alone. In fact, customers crave this engagement, and 53 percent say they’re more likely to buy from a business that supports chat.4. Unlocked data sourcesDelivering customer care through automated interactions gives brands a wealth of new data that can be used to improve customer experiences, trigger campaigns, and help live agents handle inquiries.Customer care automation software is built to not only provide automated services to a customer, but also share data in real time with other systems. As a result, a unified customer profile provides the AI with what it needs and offers other existing systems access to this data. Bringing together customer profile data, interaction history, and derived insights, such as size preference, frequency of purchase, and sentiment, gives a brand more opportunities to use enriched data in order to offer great customer experiences and drive more engagement and revenue.5. Improved marketing effectiveness and ROIWhile digital paid campaigns can come with a hefty price tag, they are a mainstay for acquisition and retention campaigns alike. Incorporating automated customer care allows ROI to grow organically and affords brands the ability to cut down on ad spend costs by improving audience target, creating additional touchpoints, and driving more engagement through convenience and an improved customer experience.In fact, interacting with customers on such a personal level is powerful, and research from The Boston Consulting Group suggests that retailers that implement personalization strategies see an increase in sales of up to 10 percent. By delivering meaningful services that are based on your unique expertise in your product category, you create relevancy with consumers, along with loyalty and revenue. As a result, your automated customer care can become a tool to convert new customers, retain current ones, and supercharge existing marketing initiatives. Fang Cheng is the CEO and co-founder of Linc Global, a customer care automation platform that helps brands differentiate with automated, value-added services and experiences across the channels shoppers prefer. At first glance, customer care might seem synonymous with customer service, but in reality, brands that are taking a more holistic approach to customer care and incorporating automation to make value-added services more accessible on channels that customers prefer are setting themselves far ahead of the competition. If loyalty, engagement, and the customer experience are top priorities for your brand, understanding and implementing automated customer care now can position you to see gains in the short term and provide you with a strategic advantage for the future. AI is Not the Holy Grail of Sales, at Least Not… How Self-Service Technology Can Boost Startup G… Tags:#automation#customer service Man or Machine? For Better Customer Service, Us…
AI is Not the Holy Grail of Sales, at Least Not… Digital Marketing Jobs in the Government Sector Tags:#bank#bank marketing#Banking#banking content#Content Marketing#financial content#financial marketing#marketing#personal finance Trends Driving the Loyalty Marketing Industry Brad is the editor overseeing contributed content at ReadWrite.com. He previously worked as an editor at PayPal and Crunchbase. You can reach him at brad at readwrite.com. The Dos and Don’ts of Brand Awareness Videos Related Posts Brad AndersonEditor In Chief at ReadWrite Why would a bank use emojis in its email subject lines? Mostly because it’s a smart content strategy.Considering that consumers are using mobile and online channels for banking transactions most of the time, online outreach is critical for today’s banks. Using emojis is just one example of banks trying to refresh their content for today’s audience. It’s important for all financial marketers to take this approach — creating content that captivates, educates, and creates value for the target audience.Content marketing is ideal for explaining confusing, complex, and consequential subjects related to personal finance. It’s also an organic way for banks to build their brand and cultivate relationships with customers. Given these advantages, it’s not surprising that most banks strive to produce content with some consistency.Yet it’s also not surprising that many banks struggle with stellar content creation. Some of the most commonly cited challenges include lack of writers, insufficient budgets, poorly defined strategies, and unclear performance metrics.There are many ways to resolve those issues, but even if a content marketing effort is firing on all cylinders, it won’t succeed unless the content is engaging. Unread content is an unrealized opportunity, which is why financial marketers need to captivate their audiences. To do that, experiment with these four strategies:1. Indulge a new medium.Let the target audience dictate what form the content takes. As financial marketers target younger consumers, for instance, posting content on social media (and maybe even using an emoji or two) is essential. Looking beyond text is important as well. Millennials aged 25-34 are the largest consumers of podcasts, at least in the U.K.; in America, the 12-24 age bracket is driving the increase in podcast popularity, suggesting that audio content keeps younger audiences engaged. According to Louise Beaumont, executive chair at quantitative semiotics platform Signoi, tailoring content to new audiences and media is key. “The opportunity for retail banking is to be the convener of pertinent stories and conversations and thus to directly engage with their target customers,” she notes.2. Leverage all your internal insights.Employees collectively offer a social reach around 10 times greater than the brand’s own reach, according to LinkedIn data. Asking employees to develop content is not only a great way to get insider stories, but also to leverage the networks around those employees. Considering that readers tend to trust employee stories more than institutional messaging, asking employees to become authors gives your content extra authenticity. Douglas Wilber, CEO of Gremlin Social, a social media solution for banks, explains why new voices lead to fresh content. “You need to ditch the buzzwords and engage consumers on a human level,” he says, “and employees are your best distribution channel for doing this.”3. Personalize for buyer goals.Content should never be written for a general audience. Instead, each piece of content should be personalized to speak to a specific customer persona. For example, older customers might want to download an in-depth retirement report, whereas younger ones probably prefer to watch Instagram videos about money-saving hacks (and, perhaps, even how to think about saving for retirement). Creating content for specific audiences ensures it’s relevant to that audience in terms of subject, medium, and distribution channel. Develop a variety of audience personas to ensure you’re offering valuable content to each audience segment.4. Test the connection.Don’t ever assume content is engaging — that’s up to the audience to decide. Content marketing efforts should be evaluated empirically, from beginning to end. To start, use a tool like Google Analytics to explore what kind of banking content people are looking for instead of assuming you know what will be interesting. If possible, use A/B testing to explore which version of content drives the best results. After every piece of content is released, you should track how often it’s read, shared, or clicked on. Without these insights, it’s impossible to know whether a content marketing effort is working or how it could improve.Banks don’t need to stuff their subject lines with emojis or start producing memes to make their content more appealing (but hey, it might help). The crucial success element is a thorough understanding of the audience personas: Where do they gather? What do they read? How do they consume content? Once those answers are in place, the content practically creates itself.
A new research brief was recently published by Child Trends, a non-profit research center focused on the well-being of children and youth, summarizing findings from recent research on the risks to young children as a result of changes and challenges inherent in today’s military family life.The following information from Child Trends’ monthly e-newsletter highlights five reasons that we need to be paying special attention to children under age 6. [Reprinted with permission.]Five Risks Facing Young Children in Our Military FamiliesMore than two million children in the U.S. have had a parent deploy to Afghanistan or Iraq. When a parent goes to war – and often for years afterward – families are deeply affected. Young children are especially vulnerable, because they’re physically and emotionally dependent on adults, and because their brain development can be disrupted by high levels of stress. When young children experience high levels of stress and trauma, the effects can continue well after their parents’ military service ends, when their families may have less access to needed supports.In Home Front Alert: The Risks Facing Young Children in Military Families, Child Trends examined the special circumstances characterizing the lives of children under age six in military families. From that research, we offer five reasons why young children in military families might be at risk:Deployment is stressful, even for the non-deployedParents who stay behind may experience depression, anxiety, and loss of financial and social support when their spouse or partner deploys. Getting and maintaining child care and health care (particularly mental health care) may be newly challenging. How well young children do under the circumstances of deployment can depend on how successfully the non-deployed parent (or other caregiver) copes with these burdens.Young children sometimes blame themselvesYoung children have little ability to comprehend the facts surrounding their deployed parent’s absence. They may feel responsible for causing the losses they experience, and develop emotional or behavioral problems. Children’s reactions are greatly influenced by their age: preschoolers may become more “clingy” or otherwise regress in their behavior, and may openly express their fears; toddlers may become more withdrawn or sad, or have more tantrums or sleep problems; babies may become listless or irritable, or stop eating. Among older children with a deployed parent, emotional or behavioral problems, anxiety symptoms, and academic difficulties may occur.Cumulative stress can put children at riskExcessive stress changes brain processes that regulate emotion and behavior, and can have other damaging health effects. The quality of relationships, particularly a young child’s attachment to his or her parents, can either buffer or magnify these negative effects. When stress on the non-deployed parent reaches overload, good parenting can suffer. Children are at greater risk for abuse or neglect when a parent is deployed. Longer deployments and multiple tours may be especially hard on families.The end of deployment can bring new challengesIt can take time for a returning parent to reintegrate into family life. Young children may need time to get reacquainted with a parent who, in some cases, they don’t remember. When returning military members have suffered significant injuries – physical or psychological – young children can react with fear and anxiety. Parental roles and styles of coping and survival adopted during the period of deployment need to be renegotiated. There is an increased risk for domestic violence under these circumstances. About one in six service members returning from deployment in Afghanistan or Iraq returns home with post-traumatic stress disorder, traumatic brain injuries, and other serious mental disorders. This adds to the risks faced by their children and families.The composition of the armed forces has changed, and the system is straining to meet its needsThe composition of America’s armed forces has changed in many ways – more mothers, more single parents, more National Guard and Reserves members. Mothers with minor children now make up about one in six members of the active-duty military. Children in dual-military families (about six percent of the total) can have their home lives completely overturned when the second parent is deployed; temporary caregivers, such as grandparents, may be poorly prepared for these new responsibilities. While the military has a child care system that has been the envy of the civilian world, the system currently strains to meet the need. With increased numbers of parents in the Guard or Reserves (now nearly half of the total force), many families don’t have the supports, formal and informal, that come with living on base. Promising approaches for addressing the needs of today’s military-connected families include home visiting models and better access to mental health services, including cognitive-behavioral therapy for preschoolers affected by trauma. Additionally, school personnel and other service providers would benefit from a deeper understanding of the challenges and strengths associated with military family life. Contributors: David Murphey7/2013, Publication #2013-34Child Trends 5 (monthly e-newsletter) is supported by the The Irving B. Harris Foundation.©2013 Child Trends. May be reprinted with citation.____________________________________________________________For more information:Child Trends Special Report videoResearch brief (8 pages)____________________________________________________________Posted by Kathy Reschke, Child Care Leader at Military Families Learning Network.
Uttar Pradesh Chief Minister Adityanath Yogi today asked all BJP office bearers and public representatives not to undertake any contractual work and instead monitor them for effective execution.He said BJP’s unprecedented win the recent Assembly elections had only increased the responsibilities of the party and its workers.“No office bearer of the party or any public representative should undertake any contractual work (thekedaari). They should rather monitor them. And, if they find any discrepancy, they can inform me, so that action could be taken immediately against the guilty,” he said.Addressing people at the BJP’s regional office on the second day of his Gorakhpur visit, he said, “After victory, a number of important works have to be accomplished. The people of the state have reposed their faith in us, and the onus is on us to meet their expectations, while ensuring accountability of our actions.”Adityanath also laid stress on sense of responsibility and accountibility among his ministerial colleagues.Also Read 80% of new U.P. MLAs are crorepatis “I am the CM. (Surya Pratap) Shahi ji is Cabinet minister. But the post of CM or Cabinet Minister is not meant for flaunting. In fact, it is an indicator of one’s responsibility and accountability towards the public, which elected you with an overwhelming majority,” he said, pointing towards some ministers present there.‘Work 20 hours a day or leave’The Uttar Pradesh Chief Minister, who is still the local MP, urged the party to gear up for the 2019 Lok Sabha elections.“In the next two years, you have to work tirelessly, irrespective of the fact that there is sunshine, rain or biting cold. Efforts should be made to ensure that the welfare schemes of the Centre percolate to the last strata of the society, and needy people are able to avail its benefits,” he said, amidst a thunderous applause from the audience.Underscoring the need for improved work culture, the Uttar Pradesh Chief Minister also said people who were prepared to work for 18-20 hours a day are “most welcome” to join him, the rest are free to leave.“Time has come that we should work 18-20 hours a day. There no time for any entertainment (mauj masti),” he said.He also urged the people to help him break the negative image of UP.“For the past few years Uttar Pradesh has been defined as a state from whose boundaries begins darkness, from where the pot-holed roads begin and the place from where the women start to feel insecure. I was to break this mindset,” he said, and added that he wants to make UP a place, where women feel safe and secure.‘Doors must be open to the public’Adityanath said, “I would like to assure that in the next two months, people would come to know how a state government should work. I have got an opportunity to clean the mess (kachdaa saaf karne kaa maukaa milaa hai), and I will do it.”He also advised his ministers that they should be accessible to the public. “The doors of your house and office must remain open to the public. This would ensure that the government is able to reach to the last person of the society.No one would go to bed empty stomach and money would not be a constraint in marriage of any girl,” he said.Referring to the acid attack on a woman from Rae Bareli, Adityanath, said, “The officials are working on ‘puraanaa dharraa’ (old style). I went to KGMU to inquire about the well being of the woman and gave them ultimatum that everything must be done in the next couple of hours.”‘No place for criminals’He also referred to the Agra loot, which was worked out.“There is no place for those who give patronage to the gooda elements, mafia, criminal and other rogue elements. They have the option of leaving UP or else they would land in places designated for them (jails),” he said, while hinting at massive revamping of law and order.He also talked about people committing electricity theft facing the music. “The situation has already improved in Gorakhpur and it would soon improve in the state as well,” he said.“If you find any discrepancy or anomaly, just message me the relevant details. I will ensure action,” he said.
Read Next LOOK: Loisa Andalio, Ronnie Alonte unwind in Amanpulo for 3rd anniversary Don’t miss out on the latest news and information. For the complete collegiate sports coverage including scores, schedules and stories, visit Inquirer Varsity. LATEST STORIES View comments E.T. returns to earth, reunites with grown-up Elliott in new ad TNT dismantles Ginebra, gets spot in top 4 Photo by Tristan Tamayo/INQUIRER.netUniversity of Santo Tomas is embroiled in a misery-filled start in the UAAP basketball season going 0-4 to stay at the bottom of the eight-team ladder.This is the worst start for the Growling Tigers in more than a decade since they won the big prize back in 2006, and with three games left in the first round—including matches against Ateneo and La Salle—UST is down on its luck.ADVERTISEMENT The Growling Tigers even led 22-12 at the start of the second quarter and held up until the break with a 36-31 lead.FEU staged an 18-3 run in the fourth quarter to take a 67-51 lead and that was enough for the Tamaraws to keep the Growling Tigers at bay.Faundo, who had 16 points and 11 rebounds against the Tamaraws, vowed that UST will come back in the remaining three games of the first round.“We’ll work even harder in practice and we won’t think about the 0-4 record,” said Faundo. “We’ll push ourselves every day in training.”ADVERTISEMENT And although UST dug its own pit, power forward Jeepy Faundo said the Tigers won’t give in.“Of course, there’s some panic in there but we won’t succumb to the negatives because if we do that we’d just out ourselves down even more,” said Faundo in Filipino Saturday at Mall of Asia Arena.FEATURED STORIESSPORTSWATCH: Drones light up sky in final leg of SEA Games torch runSPORTSSEA Games: Philippines picks up 1st win in men’s water poloSPORTSMalditas save PH from shutout“We will motivate ourselves because once we doubt ourselves that’s when you know you’ll be in a tough spot.”UST’s latest defeat was a7 frustrating 78-65 loss to Far Eastern University, a game the Growling Tigers allowed to slip away from them after putting up a decent fight in the first half. Fire hits houses in Mandaluyong City Brace for potentially devastating typhoon approaching PH – NDRRMC Nonong Araneta re-elected as PFF president Frontrow holds fun run to raise funds for young cancer patients BSP sees higher prices in November, but expects stronger peso, low rice costs to put up fight Kammuri turning to super typhoon less likely but possible — Pagasa MOST READ Sports venues to be ready in time for SEA Games PLAY LIST 00:59Sports venues to be ready in time for SEA Games00:50Trending Articles01:00Chief Justice Peralta on upcoming UAAP game: UP has no match against UST01:37Protesters burn down Iran consulate in Najaf01:47Panelo casts doubts on Robredo’s drug war ‘discoveries’01:29Police teams find crossbows, bows in HK university01:35Panelo suggests discounted SEA Games tickets for students02:49Robredo: True leaders perform well despite having ‘uninspiring’ boss02:42PH underwater hockey team aims to make waves in SEA Games
Western Australia dominated the 2008 Barbarians Cup in Kalgoorlie-Boulder, scoring an 8-1 series win to reclaim the touch football title they lost to the Northern Territory in Darwin last year.With the Western Tigers claiming a win in each of the three divisions on the opening night, the teams went into Saturday’s round of games full of confidence that the title would be returned to WA.Both the Mixed and Women’s divisions saw WA take a clean sweep, but once again it was the Men’s Open division that went down to the wire after both WA and the NT came into the final game of the tournament with one win each.After losing the second game to a NT team inspired by former Youth World Cup star Kelvin Caspani, the Tigers came out running hard in the final match, lead by another World Cup player in Andrew Knox.At half time WA held a 5-1 advantage, and went on with the job to take the game 7-3 and the series win. Caspani and Knox – both former Australian players – have been National Touch League team-mates for a number of years and are no doubt likely to be re-united in the Barbarians Men’s Open team for the NTL in March in NSW.TouchWest State Manager Matt Bamford has hinted that after the success of the tournament in Kalgoorlie-Boulder this year, there is every chance the competition could return to the gold capital at some stage in the future.The two day series had never been staged outside the metropolitan area before.“There’s been a great response from the local community to the Barbarians Cup this year, and we’re thrilled that the Department of Sport and Recreation were able to bring this event to Kalgoorlie”, Bamford said.“The support of the Goldfields Touch Association and from BHP and Norilsk also meant the kids and staff from Lakeland Senior High School in Perth could come along and get involved in the community programs. It’s certainly the kind of program we’d love to take to the country again.”Thanks to Jarrod Lucas from The Kalgoorlie Miner for providing the article content.Results:Mixed OpenGame 1: WA def NT 8-6Game 2: WA def NT 14-9Game 3: WA def NT 5-1Women’s OpenGame 1: WA def NT 8-1Game 2: WA def NT 6-3Game 3: WA def NT 8-1Men’s OpenGame 1: WA def NT 7-4Game 2: NT def WA 8-6Game 3: WA def NT 7-3
32 teams took part in the event, which saw 16 Mixed teams and eight Men’s and eight Women’s teams battle it out to be the first Beach Touch champions. Despite overcast weather and occasional rain throughout the day, there was plenty of fun to be had on Maroubra Beach. Beach Touch Football Australia was created by 2011 World Cup Australian Men’s 30’s representative, Chris Jonson, and 2011 World Cup Australian Senior Mixed coach, Justin Creighton, who were thrilled to see the first event take place yesterday and have some big plans for the future. “Beach Touch is alive, the inaugural event, and obviously it’s a learning experience for us, we’ve got a product now and obviously we want to make it better,” Jonson told the crowd at the presentation function. “Our main goal with these four events (in the coming months) is to have a product, fine tune it, so that in October we plan on rolling out the national pro tour,” he said. In the Women’s division, Pink Bits were too good for Not Sure in the final, Manly beat Bankstown in the Men’s final and MBK Soldiers defeated The Guns in the final of the Mixed division. The next Beach Touch event will be the Corporate Championships, which will be held on Saturday, 25 February at Maroubra Beach. For more details please visit www.beachtouch.com.au. Some photos from the event can be found on the Touch Football Australia Facebook page, which can be viewed by clicking on this link:http://www.facebook.com/media/set/?set=a.10150620064278385.444787.384949403384&type=1#!/pages/Touch-Football-Australia/384949403384 Highlights of the day and of the finals have been uploaded to the TFA YouTube channel, and can be found by clicking on this link:www.youtube.com/touchfootballaus
Arsenal youngster Smith Rowe out for two weeks with concussionby Freddie Taylora month agoSend to a friendShare the loveArsenal midfielder Emile Smith Rowe is set to miss two weeks of action after suffering a head injury against Nottingham Forest.Manager Unai Emery said after the 5-0 win that Smith Rowe’s collision with Forest skipper Jack Robinson wasn’t serious.The 19-year-old has suffered concussion and will not return to action for at least six days due to FIFA protocol.The Daily Mail adds that Arsenal will likely extend that break to two weeks given Smith Rowe’s age.It was the youngster’s first appearance this Eason after covering from injury. About the authorFreddie TaylorShare the loveHave your say
This summer, there will be a new face (and voice) on Colin Cowherd’s radio show on ESPN – Jen Lada. Lada, who is leaving Comcast Sports Net in Chicago to take the new gig, will be featured as a regular contributor on the show. There are also rumors that she’ll be featured on SportsCenter and a number of other programs on the network. Lada, now 34 years old, announced that she’d be leaving Comcast Sports Net in June, and she’s set to start at the Worldwide Leader in August.Thank you @CSNChicago for taking a chance on me, for trusting me to represent you well & for teaching me every day. pic.twitter.com/DSkk9FJzfa— Jen Lada (@JenLada) June 26, 2015How did she get her career started? Where is she from? And is she single? We’ve got those answers and more, along with a few photos of the rising star.In Photos: Everything You Need To Know About Jen Lada >>>Pages: Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7